Shipping And Returns
SHIPPING
We ship to locations within the US, all orders over $75.00 are free.
Expect a tracking number within three-four business days of placing order.
Once an item leaves our facility we have no control over shipping times and logistics. All projected delivery dates are provided directly by the shipping carrier and are only estimations.
Please note: If your order requires special attention please contact info@throwbackswpb.com prior to ordering. We are available7 Days a Week from 8:00-4:00 ET and are usually able to respond within one business day. Customers hoping to use an expedited service will be responsible for any additional shipping costs. Not all items are eligible for same-day expedited shipping. Requests for expedited shipping must be made before 12:00 PM ET. If confirmed, any additional shipping costs must be paid by 2:00 PM ET in order to ensure the item will be shipped the same day.
Incorrect Shipping Information / Undeliverable Items
Buyers are responsible for providing accurate and deliverable shipping information. Buyers are responsible for any additional charges for merchandise that is returned to Throwbacks due to incorrect shipping information and/or the inability to properly receive shipments at the provided address. Charges include: duty charges for international deliveries, or re-shipping merchandise to correct address. If the buyer decides he/she no longer wants the product due to an undeliverable address, he/she can request a refund. Refunds will be issued once Throwbacks has received the returned merchandise, buyer will not be refunded for incurred shipping costs, re-stocking fees may apply.
If an undeliverable item is returned to Throwbacks we will reach out in an attempt to successfully deliver the package. If we do not receive a response within 30 days to correct the delivery information and/or pay any additional costs associated with the subsequent delivery, the order will be refunded, minus our original shipping and handling costs for the undeliverable shipment. Re-stocking fees may apply.
Throwbacks is not responsible for packages after the tracking information provided by the shipping carrier indicates they have been delivered to the shipping address provided by the buyer at time of purchase. This includes issues after delivery such as theft of unattended packages, damage, etc.
In the event a package is lost, stolen or damaged in transit, you may be asked to provide additional information to facilitate a resolution.
RETURNS AND EXCHANGES
We value transparency and honesty, and try to make our listings as clear as possible. If you feel like your item is not in working or looking condition as described, shoot us a message so we can help you troubleshoot and remedy the issue.
Items can be returned within 10 days of receiving your package (as confirmed by tracking). If you wish to make a return, you must initiate contact within this 10 day window. Once the return is approved, items must be shipped back to Throwbacks within 10 days.
To initiate a return, contact info@throwbackswpb.com. To ensure your refund is processed correctly, all returns must be authorized by our customer service team before they are sent back. Return shipping is the responsibility of the buyer. All returns must be shipped back within 10 days of receiving authorization from Throwbacks.
Once your return arrives at Throwbacks, please allow up to 10 days to see the refund appear on your original payment method.
Defective Items
Any functional and/or cosmetic defects should be addressed within 10 days of receiving your package. Please include as much information as possible about the nature of your problem. Our customer service team may ask you for more information about the nature of your issue in an attempt to troubleshoot and/or provide you with a successful resolution.
If you are experiencing issues after the first 10 days, still let us know! We have a team of tool-happy technicians with lightning speed turnaround times.
Return Condition
All items must be in new or unused condition, with original packaging and all parts and components intact and included.
There will be NO refunds given to ANY and ALL film roll orders.
Once its original retail packaging has been opened (or attached tags removed), we cannot accept returns of the following:
- Disposable cameras
- New VHS, CDs and Vinyl
- Vintage film & polaroid cameras
- Worn and/or laundered apparel
Products listed above must be completely sealed in order to be eligible for a refund. Items that are non-refundable once opened will not be sent back to the customer if the customer returns them to Throwbacks and they are rejected for refund upon arrival at our location.
Gift cards are non refundable and have no cash value.
TROUBLESHOOTING
If it's not broken don't fix it, but if it's not working then we'll help you fix it. Sometimes a device isn’t broken, there’s just a trick to using it. That’s not to say it’s always operator error — shipping or simply the unknowable effects of age can also play a role in creating issues. For these reasons, our customer service team may initially respond to service, warranty and return claims with questions and advice intended to help troubleshoot your specific issues with the goal of returning your device to working order as soon as possible (without having to wait on shipping things back and forth).
